monitoring whatsapp channel

We’re a visa service center, and our goal is to respond quickly to every client question about visa services. Previously, we manually scrolled through multiple WhatsApp groups “Visas to Europe,” “Schengen Express,” and “Consular Services” often missing important messages in the noise. After integrating the WhatsApp group monitoring bot, we added those three communities, set keywords like “Schengen,” “work visa,” and “tourist visa,” and the bot began instantly forwarding only relevant inquiries to a dedicated chat. Whenever someone posted “what documents are needed for Schengen,” “urgent work visa for Poland,” or “how much is a tourist visa,” the bot alerted us within seconds. We could reply in minutes, schedule a consultation, and close the request. In the first month, we handled over forty inquiries, and 30 % converted immediately into clients. Our daily monitoring time dropped from several hours to ten minutes, and service quality improved thanks to instant feedback.