I withdrew money to my wallet, but it hasn't arrived. The specialists started asking for information about where the transfer came from, but unfortunately, I couldn't provide that information. I provided my passport and a handwritten signature, but the...

I withdrew money to my wallet, but it hasn't arrived. The specialists started asking for information about where the transfer came from, but unfortunately, I couldn't provide that information. I provided my passport and a handwritten signature, but they still didn't listen to me. The money hasn't come through, and it hasn't been returned! This wallet is terrible! These specialists are awful!